Last Updated: 24/11/2023

Thank you for choosing etihadsouq.ae We are committed to providing a seamless shopping experience, including efficient shipping services, for our valued customers within the United Arab Emirates (UAE). Please review the following details regarding our shipping process:

1. Order Handling Time

1.1. Order processing and handling typically take between 0 to 1 business day from the date of receiving payment confirmation.

2. Transit Time

2.1. Our standard shipping option offers an estimated transit time of 1 to 2 business days (Monday to Saturday) from the date of shipment to most destinations within the UAE. Please note that delivery times may vary based on your specific location and the current shipping volume.

3. Shipping Charges

3.1. We offer free shipping for orders above 300 AED and standard delivery charge for all orders below 300 AED. This options will be displayed during the checkout process before you make a payment.

4. Shipping Carrier

4.1. We utilize the services of Apex Courier Service, a reputable courier provider, to ensure the safe and reliable delivery of your orders.

5. Order Tracking

5.1. For your convenience, we provide a tracking number for each order. You can use this tracking number to monitor the status and progress of your order in real-time.

6. Order Tracking Page

6.1. We have an Order Tracking page on our website where you can enter your tracking number to view the status of your order. This allows you to stay informed about your delivery at any time.

7. Order Status Updates

7.1. Whenever there is a change in the status of your order, we will promptly inform you through email notifications. These notifications will keep you updated on the progress of your order, from processing to delivery.

8. Missing Packages

8.1. In the rare event that a package is missing, and you have not received it within the estimated delivery timeframe, please contact our customer support team at info@etihadsouq.ae immediately.

8.2. We take full responsibility for missing packages and will take appropriate actions to resolve the issue promptly. Your satisfaction is our priority.

9. Contact Information

9.1. If you have any questions or require further assistance regarding our shipping policy, please contact us at info@etihadsouq.ae.