Last Updated: 24/11/2023

Thank you for choosing etihadsouq.ae We are committed to providing a seamless shopping experience, including efficient shipping services, for our valued customers within the United Arab Emirates (UAE). Please review the following details regarding our shipping process:

1. Order Handling Time

1.1. Order processing and handling typically take between 0 to 1 business day from the date of receiving payment confirmation.

2. Transit Time

2.1. Our standard shipping option offers an estimated transit time of 1 to 2 business days (Monday to Saturday) from the date of shipment to most destinations within the UAE. Please note that delivery times may vary based on your specific location and the current shipping volume.

3. Shipping Charges

3.1. Enjoy free shipping on orders most of products over 300 AED in Dubai, Ajman, and Sharjah, or 800 AED in Abu Dhabi, Al Ain, Ras Al Khaimah, and Fujairah; (NB: Delivery charges for heavy materials vary by area and will be calculated at checkout.)

3.2. Certain products may be eligible for delivery outside of the standard shipping rules. During checkout, if local pickup is selected, these products will still be shipped with a reasonable delivery charge. Please note that this charge will be calculated based on the delivery details provided.

4. Shipping Carrier

4.1. We utilize the services of Courier Service & our own delivery system to ensure the safe and reliable delivery of your orders.

4.2 etihadsouq.ae delivers heavy materials such as tiles, cement, Tabuk, interlock, and bricks to the ground floor only. If you require delivery to an upper floor, please mention this in the order note or contact us directly.

5. Order Tracking

5.1.For your convenience, you can track your order using the order number to monitor its status and progress in real time.

6. Order Tracking Page

6.1. We have an Order Tracking page on our website where you can enter your tracking number to view the status of your order. This allows you to stay informed about your delivery at any time.

7. Order Status Updates

7.1. Whenever there is a change in the status of your order, we will promptly inform you through email notifications. These notifications will keep you updated on the progress of your order, from processing to delivery.

8. Missing Packages

8.1. In the rare event that a package is missing, and you have not received it within the estimated delivery timeframe, please contact our customer support team at [email protected] immediately.

8.2. We take full responsibility for missing packages and will take appropriate actions to resolve the issue promptly. Your satisfaction is our priority.

9. Contact Information

9.1. If you have any questions or require further assistance regarding our shipping policy, please contact us at [email protected].