Return & Refund Policy
We hope that you’ll love everything you ordered from etihadsouq.ae. Our product categories include Bathroom Furniture, Bathroom Mirrors, Bathroom Spare Parts, Bathroom Taps, Bathtubs & Shower Trays, Showers, Toilet Flush Tanks & Plates, Toilets, Washbasins, Bricks, Construction Chemicals, Doors & Windows, Kitchen-Related Products, Tiles, Marbles, Stones, and Water Heaters. However, if you are not satisfied, you can return or exchange your items within 7 days from the delivery date.
Important Note: Some products cannot be returned or exchanged due to their nature. This includes, but is not limited to, items like custom-made products, clearance items, or products that have been used or installed. Please check the specific product details for eligibility before requesting a return or exchange.
Return/Exchange Conditions:
- We cannot accept returns or exchanges unless authorized by our Customer Service team at [email protected]. Items returned without prior authorization will not be accepted.
- To initiate a return or exchange, please contact us with your order number and state the reason for the return or exchange. Once we receive your request, our Customer Service team will send you the return/exchange instructions via email.
- Returns must be made within 7 days of delivery. Requests made after this period may not be accepted.
- Returned items must be in their original condition: unworn, undamaged, unwashed, with all labels attached, and in the original packaging. If not, the buyer will be responsible for any incurred fees and no refund will be issued.
- Return shipping fees are at the customer’s expense. We will process the refund or exchange and notify you via email. The refund will be issued to your original payment method within 5 to 10 business days.
Order Cancellation:
- Orders can be canceled within 24 hours of purchase, provided they have not been shipped. In such cases, you will receive a full refund.
- Once an order has been shipped, we cannot accept a cancellation. Please apply for a return after receiving the package. The refund will be processed within 5 to 10 business days.
Further Inquiries:
If you have any further questions, please contact our Customer Services at [email protected].
Address: Sharjah, UAE
Phone: +971564305251
