Last Updated: 19/11/2023
Welcome to etihadsouq.ae We are dedicated to providing you with a convenient and secure shopping experience for our products. This Payment Policy outlines the payment methods, processing, and security measures in place to ensure a smooth transaction process.
1. Accepted Payment Methods
1.1. We offer the following payment methods for online purchases on our website:
Credit/Debit Cards: We accept Visa and MasterCard credit and debit cards.
Mobile Payment: You can use Google Pay and Apple Pay for quick and secure payments.
Cash on Delivery (COD): We provide a Cash on Delivery payment option, allowing you to pay for your order in cash at the time of delivery.
2. Payment Processing
2.1. When you place an order on our website, your payment information is processed securely using industry-standard encryption protocols to protect your financial data.
2.2. Payments made through credit/debit cards, Google Pay, and Apple Pay are processed immediately upon order confirmation. You will receive an email notification with the order details and payment confirmation.
2.3. For Cash on Delivery orders, payment is collected by our delivery personnel at the time of delivery.
3. Currency
3.1. All product prices and transactions on our website are conducted in United Arab Emirates Dirhams (AED).
4. Payment Security
4.1. Protecting your payment information is of outmost importance to us. We employ secure socket layer (SSL) encryption technology to safeguard your sensitive data during transmission.
4.2. We do not store your complete payment details on our servers after the transaction is completed. Your credit card or debit card information is securely processed by trusted payment gateways.
5. Order Confirmation
5.1. Once your payment is successfully processed, you will receive an order confirmation email with a summary of your purchase and order number. Please retain this email for your records.
6. Payment Issues
6.1. If you encounter any payment-related issues during the checkout process or need assistance with payment, please contact our customer support team at [email protected].
7. Currency Exchange Rates
7.1. Please note that currency exchange rates may apply if your credit card or debit card is issued in a currency other than AED. Your card provider may charge a currency conversion fee, and the exact exchange rate may vary. We recommend checking with your card provider for specific details.
8. Contact Information
8.1. If you have any questions or require further assistance regarding our payment policy, please contact us at [email protected].
